Facebook, Google + and apple have all released video chat clients in the past year. Not to mention all the ways that existed before like skype, google chat, yahoo, AIM, QIK and probably 10,000 more I can't recall. Yet never once have I seen someone using this technology in the wild. I really don't even know people who use it on a regular basis. Most people try it once for novelty sake, maybe have a couple of scheduled conference calls a year using video calling, or maybe use it occasionally to talk to their kids. Video calling is a dream that people have had for decades and while technically possible now, is for whatever reason just socially not there yet. People just don't make video calls.
I'm as excited as anyone about the idea but not sure how it's going to happen. One way to make video calling for support calls. This could be a real boon to any company who has to troubleshoot things or needs to see things first hand. All support telephone services should have some kind of video chat. This does a couple of things, you can show the person your problem, and both sides can see they are dealing with a "real" human. Have a plumbing problem show the plumber, show your insurance adjuster your car, use your phone to show tech support what's on your screen, use it to show your doctor the bump on your leg. Many times people just need to see what you are talking about but are separated by distance. Why else aren't people adopting video? It's not because they don't want to see each other, you still walk to people's office, have onsite meetings, and meet for lunch.
I'm building a startup called ServiceVines. I live far out from civilization and like it. I get really too excited over tech, economics, and food.